How can we move from a culture of ‘Invasion’ to one of ‘Invitation’ in business? Be part of the tipping point for change at the 7 Graces Global Conference June 2012.
Last night, a friend of mine called me on the phone saying she had received a very odd email from me.
The email was an article written in Polish (we think) that seemed to have come from one of my old email accounts. When she forwarded the article to me, I was baffled. At first I thought some spammers had somehow got hold of my email address, so I went into my hosting account and disabled all email for that domain, as it was an old website and I didn’t use the email there anymore. I hoped that might stop the problem.
But the next day, another friend forwarded me yet another strange article that I had supposedly sent her. This time I could see it was being distributed to my mailing list via the RSS feed of one of my rarely used websites. Clearly, someone had hacked into my site.
I logged onto my dashboard and immediately disabled the feature that allowed other people to register, and I changed my user password. When I did this, I found over 400 unknown ‘users’ registered to my website as ‘contributors’, meaning they could write and publish blog posts. Yikes!
My first instinct was to try to delete all these users, but then something even more disturbing caught my eye—I discovered (hold onto your hats) there were 65,587 blog posts sitting in the ‘pending review’ section of the site! You read that right…over sixty-five thousand blog posts by bogus authors had invaded my site.
The topics of these posts were bizarre: from golf tips to weight loss, to booking a holiday to cleaning pet stains. There was no rhyme or reason or common ground amongst them.
I quickly realised if I didn’t find a way to delete all 65,000+ of these posts, they would surely invade my readers (what was left of them…many unsubscribed) over the coming weeks. At first, I started deleting them via my WordPress dashboard, but my server would time out whenever I tried to delete more than one at a time. Then, I tried deleting them one at a time, only to see the posts shift to the ‘trash’, requiring me to delete them yet again to wipe them out of my database.
If I kept this up, I would have to do 130,000+ manual deletions…
Click, click, click…did I have any plans for this weekend?
There had to be a better way to do this.
I called my hosting provider and battled with them for at least 45 minutes just to get them to help me get into the database to try to bulk delete these posts. At first, they said it wasn’t possible, and tried to sell me some security software instead. Of course, this really annoyed me. I thought it was outrageous that their servers could be so easily compromised (this was the second time one of my sites with them had been hacked) and that instead of helping me fix this mess, they were trying to sell me something. I also told them I certainly didn’t feel like wasting the next four days of my life clicking away, surely to get RSI in my wrist from deleting over a hundred and thirty thousand files.
After much insistence and climbing up the ‘food chain’ of technical support, I got a senior technician who (reluctantly) showed me how to edit the database manually. He said I could delete a whopping 30 files at a time, but after I got off the phone with him, I fiddled around and found out a way to delete the posts 500 at a time without my whole PC crashing.
Finally, four hours later I had managed to delete all 65,000 posts and all the bogus users. I also changed my FTP and database passwords, and hoped for the best.
The thing that gets me about all this is the sheer madness of the idea of spam. Those posts were obviously done by a single person using some sort of bulk uploader. Someone (maybe many ‘someones’) had paid this person to do this.
But why? What’s the point? What in the world can spam possibly achieve? Even if I hadn’t stopped this invasion, surely all my subscribers would have unsubscribed without reading these articles. And who would read them online when they are appearing on a website so irrelevant to the subjects of the articles?
The other so-called reasoning behind such spam is that it provides ‘back-links’, but to what end? Do back-links really help? Would you buy from such a company?
Is ‘spam’ a form of marketing?
Nope.
In The 7 Graces of Marketing, I define marketing as ‘the act of communicating we have something of value to share’. Perhaps a spammer might argue that he/she is sharing lots of things of value (i.e., golf tips, weight loss tips, etc.), but spam does not fit this definition of marketing for several reasons:
- It’s not communicating. The prefix ‘com’ means ‘with’. Spammers are not speaking with us, but firing bullets at us.
- It’s not sharing. There is no interchange of any positive energy.
- It’s not bringing value. It cannot because it is not founded upon values.
And, ironically, even at a practical level, spam cannot be considered marketing. Not is the return on investment likely to be low at best, but it also cannot help but rule out any possibility of establishing a long-term relationship between a business and its customers.
For all these reasons, spamming is the very antithesis of marketing.
But while spam might be the most extreme example of the culture of Invasion we have come to accept as ‘normal’ in advertising today, it’s really just the tip of the iceberg. We have only to open our eyes to see the ‘Deadly Sin of Invasion’ is everywhere, from TV and radio adverts, to billboards, to magazine adverts, to Google Ads.
In the 7 Graces paradigm, the antidote of ‘Invasion’ is ‘Invitation’ wherein we engage in a positive, respectful and value-driven dialogue with our customers, and our return on investment is measured by the quality of our relationships, rather than the number of clicks-throughs or impulse sales.
To shift globally from the ‘Invasion’ model to the ‘Invitation’ model will take the imagination and innovation of many brilliant minds and committed souls over the coming decades.
That is what we aim to kick-start this June at the 7 Graces Global Conference (7GGC) in London on June 22nd, 23rd and 24th. ‘Invitation versus Invasion’ is just one of the many rich topics we’ll be exploring over these world-shifting three days.
This event can also be attended via interactive worldwide live stream, making this a truly ‘global’ conference.
7GGC is not a workshop or a course, but a meeting of minds would will come together to create a tipping point for positive societal, economic and environmental change.
I do hope you’ll join us either in London, or via the live stream. I ‘invite’ you to check out the event page at http://the7gracesofmarketing.com/7GGC and to become a part of this tipping point, and help heal humanity and the planet by changing the way we buy and sell.
Let the dialogue begin!
(Please do share your thoughts, comments, ideas or experiences below.)
Lynn Serafinn, MAED, CPCC is a certified, award-winning coach and teacher, marketer, social media expert, radio host, speaker and bestselling author. Her eclectic approach to marketing incorporates her vast professional experience in the music industry and the educational sector along with more than two decades of study and practice of the spirituality of India. In her work as a promotional manager she has produced a long list of bestselling mind-body-spirit authors. She is also the creator of Spirit Authors, which offers training, coaching, business-building and inspiration for mind-body-spirit authors, whether established or aspiring. Passionate about re-establishing our connection with the Earth, she supports the work of the Transition Town network in her hometown of Bedford, England.
The 7 Graces of Marketing: how to heal humanity and the planet by changing the way we sell
International #1 bestseller in business ethics, marketing and communication.
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