TIP: How to Fix Outlook if It Doesn’t Work With Windows 10

TIP: How to Fix Outlook if It Doesn't Work With Windows 10
Ethical marketing consultant and former Microsoft Innovative Teacher of the Year, Lynn Serafinn, offers ‘calm’ and practical advice for upgrading to Windows 10.

It’s August. In Europe, that means one thing: summer holiday. Here in Britain, most people go away for at least a couple weeks during August, usually to get away from the ambiguous British summer (which, this year, was been grey, chilly and damp) so they can get to the heat of European holiday destinations like Spain, Greece or Italy. I myself just returned from three sunny weeks in northern Italy, where many businesses had closed shop for the month and residents complained about the heat on an almost hourly basis (it was about 35C / 95F every day I was there). It seems we humans are never satisfied with the weather.

While the rest of have been using August to ‘recharge our batteries’, Microsoft have been busy using the month to roll out its latest operating system, Windows 10. What is most remarkable is that Microsoft are offering this upgrade free to all legitimate users of Windows 7 and 8. If you haven’t yet upgraded, you might have noticed the little Windows notice on the lower right-hand side of your screen, prompting you to reserve your upgrade. Not all computers will be upgraded at once. For example, I have already received my upgrade for my newer PC (a Microsoft Surface Pro 3 that was using Windows 8.2) but not for my older ‘dinosaur’ (a 2010 Lenovo ThinkPad laptop operating on Windows 7).

In spite of this unprecedented free offer, I’ve seen many people on Facebook and other networks saying they are afraid to download Windows 10, lest it either a) send them into technical overwhelm or b) ‘break’ their computer completely. Hence, many people are holding off on the upgrade, preferring to see how others fare with it before they take the plunge. I have seen dozens of posts on Facebook where wary PC users are asking others about their experience with Windows 10. Here are some examples of answers I’ve seen:

  • I downloaded it and nothing works on my computer anymore.
  • I’m too afraid to try it.
  • Downloaded it and everything’s fine.
  • My speakers don’t work anymore.
  • Don’t do it!
  • Have you considered a Mac?

(Apple and PC users simply cannot resist digging at each other when given the chance!)

I’ve always considered myself to be an early adopter, especially when it comes to technology. I was an electronic musician for decades and taught music technology for eight years. Additionally, in 2005 I was awarded the ‘Microsoft UK Innovative Teacher of the Year’ (for Further Education). Thus, I figured (rightly or wrongly) that if Microsoft has been preparing for this massive upgrade all these months, it was worth giving it a shot and seeing what bugs might need to be worked out. So, when I received the notice that my upgrade was ready for my Microsoft Surface Pro 3, I upgraded immediately.

Did it work seamlessly? Almost. I like the new look and it seems to be must faster (unless I’m imagining it). I am also happy to announce that all my programmes work as they used to (Photoshop CSS, Audacity, Skype, Microsoft Word, Excel, etc.) except for ONE small thing:

Microsoft Outlook would no longer SEND email.

I could still receive email, but anytime I tried to send, the message would just get stuck in the outbox, unsent. Of course, that was going to present a major problem, so I wanted to find the solution right away.

When I researched the problem, I found that many other Windows users were experiencing the same issue. That’s usually a GOOD thing because it means there is more likely to be a known solution. And, lo and behold, I found one pretty quickly, which I’ll share with you here (in easy ‘non-geek-speak’)

What to Do if Outlook Won’t Send Emails in Windows 10

  1. CLOSE all other programmes (including Outlook).
  2. RIGHT-CLICK the Windows Start icon (in the lower LEFT side of your screen).
  3. LEFT-CLICK the option that says ‘Command Prompt (Admin)’
  4. A black box with text writing will appear. This is the ‘command prompt box’.
  5. In the command prompt box, type the following command: sfc /scannow. Don’t worry about what it means; just type it in.
  6. Hit ‘Enter’.
  7. Sit back and wait a few minutes. Your computer will now check your system files and REPAIR them automatically, if necessary.
  8. When this is finished, close the command prompt window and re-open Outlook. Send yourself a test email and see if it works.

This immediately fixed the problem for me. If it doesn’t work for you, try rebooting the computer after steps 1 – 8.

If you still have problems, you might need to check your outgoing settings. There are easy instructions at this link: http://www.inmotionhosting.com/support/email/email-troubleshooting/invalid-helo-name-email

If THAT doesn’t work…well…try the Microsoft forums, telling them what you have already tried.

Speakers Problems

Except for the stray comment on Facebook about one user’s external speakers no longer working, I haven’t seen anyone else report this issue. It certainly didn’t happen to me.

In my experience as a sound engineer, most speaker issues (both PC and Mac) have to do with settings within a specific programme. For example, in the audio options of programmes like Skype or Audacity, you need to select whether you want to use the built-in speakers or external speakers. If your speakers or microphone suddenly disappear, it is most likely because your audio preferences have inadvertently changed (something that can easily occur with a software update or operating system upgrade). Before jumping to the conclusion that Windows 10 ‘broke’ your computer, check your audio settings for both your main system and individual programmes.

Another thing you could try it to go into your Device Manager and update your drivers. In some cases, you might need to delete the drivers, and allow them to reinstall completely.

Enjoy August

That’s it from me, for now. Technically, I’m still on holiday (I’m babysitting my grandson this week and will be back in the office on 24th August), and I hope you are taking time out for ‘life’ too. If you work from home, don’t put off upgrading Windows 10 until you get back to the office. If you download now (or as soon as it is available for your computer) you can use this slower season to iron out any bugs you might experience with it, so you are fully up and running when it’s ‘business as usual’ in September.

And if you’ve been thinking of working with a team of ethical marketing experts who can help you with online marketing and business development this year, have a look at our services on the ‘Work With Us’ page on this website. Then, drop us a line requesting a free 30-minute consultation to see how we might be able to help your business and/or non-fiction book project grow.

Warm wishes,
Lynn Serafinn
20th August 2015

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Lynn Serafinn, MAED, CPCCLYNN SERAFINN, MAED, CPCC is a certified, award-winning coach, teacher, marketing strategist, social media expert, speaker and author of the number one bestseller The 7 Graces of Marketing — How to Heal Humanity and the Planet by Changing the Way We Sell and Tweep-e-licious! 158 Twitter Tips & Strategies for Writers, Social Entrepreneurs & Changemakers Who Want to Market their Business Ethically. She is listed in the Top 20 of the Top Marketing Authors on Twitter by Social Media Magazine and was a finalist for the prestigious Brit Writers Awards. She also received the eLit Book Awards Silver Medal in Humanitarian and Ecological Social Affairs, as well as the Bronze Medal in Business and Sales. Lynn’s eclectic approach to marketing incorporates her vast professional experience in the music industry and the educational sector along with more than two decades of study and practice of the spirituality of India. Her innovative marketing campaigns have produced a long list of bestselling non-fiction authors through her company Spirit Authors.

Lynn is also the Founder of the 7 Graces Project, created to train, support, mentor and inspire independent business owners to market their business ethically, serve society and planet, and restore all that is best about humanity.

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